Politique d’expédition

Shipping Policy for Prisma

At Prisma, we strive to ensure your order reaches you as quickly and efficiently as possible. Please review our shipping policy below for details on processing times, shipping methods, and delivery expectations.

Processing Time:

  • All orders are processed within 1-2 business days (Monday through Friday, excluding holidays).

  • Orders placed after 12:00 PM EST will be processed the following business day.

Shipping Times:

  • We offer standard shipping, with delivery typically taking 3 to 9 business days depending on your location within Canada.

  • Shipping times may vary due to unforeseen circumstances such as weather delays or carrier disruptions.

Shipping Rates:

  • Shipping costs are calculated at checkout based on your order’s weight, dimensions, and shipping destination.

  • Free shipping may be available for orders over a certain amount (please check current promotions for eligibility).

Delivery Locations:

  • We currently ship to addresses within Canada.

  • Unfortunately, we do not ship to PO boxes or international locations at this time.

Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email with tracking information to monitor your shipment’s progress.

Shipping Carriers:

  • We partner with reliable carriers such as Canada Post, UPS, and FedEx to ensure timely and secure delivery.

Lost or Delayed Shipments:

  • If your order has not arrived within the expected timeframe, please contact our customer support team at nosotros.prisma@gmail.com with your order number. We will assist you in locating your package or providing a resolution.

Damaged or Incorrect Orders:

  • If your order arrives damaged or contains incorrect items, please contact us within 7 days of receiving your order. We will work with you to resolve the issue promptly.

Contact Us:

  • If you have any questions about our shipping policy, please reach out to us at nosotros.prisma@gmail.com We’re here to help!

Thank you for choosing Prisma. We’re honored to serve you and look forward to providing products that inspire and reflect Christ in your everyday life.