Información de contacto

Contact Information Policy for Prisma

At Prisma, we value open communication and are committed to providing exceptional support for our customers. Please review our contact policy below to ensure you can reach us quickly and effectively.

Support Email:

• For all inquiries, including questions about orders, product information, or general feedback, please contact us at nosotros.prisma@gmail.com.

• We aim to respond to all emails within 1-2 business days (Monday through Friday, excluding holidays).

Contact Hours:

• Our support team is available to assist you during the following hours:

  • Monday to Friday: 9:00 AM – 5:00 PM EST

  • Saturday, Sunday, and Holidays: Closed

What We Can Assist With:

• Product information and availability

• Order status and tracking

• Shipping and delivery questions

• Returns and exchanges

• Feedback and suggestions

Additional Information:

• Please include your order number and relevant details in your email to help us assist you more efficiently.

• For urgent matters, indicate "URGENT" in the subject line of your email.

Privacy and Security:

• Your privacy is important to us. All information shared with us will be handled in accordance with our [Privacy Policy].

Contact Us Today! We’re here to help and look forward to connecting with you. Thank you for choosing Prisma!